Our Mission is to deliver the social enterprise vision to all Radian6 users through our philosophy and business strategy, supported by technology, business rules, workflow, processes and social characteristics to maximise your investment in Radian6.

Social Media Monitoring & Engagement can be resource intensive, from setting up and maintaining your system, engaging in conversations of relevance, mapping the data to your CRM platform and building monthly reports that add real value, the headcount required can be a significant investment for any company.  As the volume of conversations grow so does the complexity in reaching clean useable data. Our Professional Services not only help you get set up and using Radian6 but provide ongoing support for your Social Media Listening & Engagement strategy working as an extension of your team.

Radian6 Services

• System Design – Brand, Product, Service, Industry, Competitor, Individual & Conversational dynamics
• System Build – Keyword architecture, Topic Profile set-up, dashboard build, alerts and basic in system reporting
• System Maintenance – ongoing TP Keyword architecture review and updating
• In system data curation – tagging conversations of relevance with post & source tags, analyst notes & comments to help guide your overall strategic social direction
• Data Analysis & Reporting
• Engagement analyst – works within your Radian6 environment to tag data and route conversations of relevance to relevant departments / individuals.