Our Mission is to deliver the social enterprise vision to all Radian6 users through our philosophy and business strategy, supported by technology, business rules, workflow, processes and social characteristics to maximise your investment in Radian6.

Social Media Monitoring & Engagement can be resource intensive, from setting up and maintaining your system, engaging in conversations of relevance, mapping the data to your CRM platform and building monthly reports that add real value, the headcount required can be a significant investment for any company.  As the volume of conversations grow so does the complexity in reaching clean useable data. Our Professional Services not only help you get set up and using Radian6 but provide ongoing support for your Social Media Listening & Engagement strategy working as an extension of your team.

Radian6 Services

• System Design – Brand, Product, Service, Industry, Competitor, Individual & Conversational dynamics
• System Build – Keyword architecture, Topic Profile set-up, dashboard build, alerts and basic in system reporting
• System Maintenance – ongoing TP Keyword architecture review and updating
• In system data curation – tagging conversations of relevance with post & source tags, analyst notes & comments to help guide your overall strategic social direction
• Data Analysis & Reporting
• Engagement analyst – works within your Radian6 environment to tag data and route conversations of relevance to relevant departments / individuals.

Data Analysis & Reporting

The wealth of data from the social web can not be algorithmically sorted alone, human curation and validation is required to ensure the highest degree of relevancy to your organisation.  Our specialist team work with the leading text analytics platforms coupled with human curation to remove noise, make sense of data and provide reporting that gives actionable strategic insight.

SocialCRM

Conversations that happen within Social Media are as important as an inbound phone call or email message.  Every communication either in or out of a business should be logged against a defined contact in your CRM system.  Mapping your social activities is the base element of building a ROI metric.  Our consulting team can work with you to integrate Radian6 into your SalesForce environment or one of the many others on the market such as NimbleCRM.

Social Enterprise Consulting

Socially Minded provide a comprehensive social enterprise planning service for clients looking to understand the technology, the data and how it will impact existing business processes and resources prior to roll out.

Social BPO – The Social Command Centre

SociallyMinded provide a comprehensive social media outsourcing facility known as the ‘Social Command Centre’ (SMC). The SMC fills time, resource and knowledge gaps through a team of trained analysts who actively listen to conversations on behalf of clients, in real time.